Greece’s Best Receptionist Competition 2025
The Greece’s Best Receptionist Competition, organized by AICR Greece, will take place on Sunday, November 16th, at the Four Seasons Astir Palace Athens.
This prestigious competition brings together the most talented Receptionists from across Greece, testing their professional skills, knowledge, and passion for hospitality. The winner will go on to represent AICR Greece at the International Receptionist of the Year Competition (David Campbell Trophy) and will receive a professional development opportunity sponsored by AICR.
Application Process
Interested candidates must submit their applications by email to kanellopoulounagia@gmail.
- A motivational letter signed by the General Manager or Front Office Manager
- A brief one-page CV or personal profile of the candidate
Application Deadline:
To be confirmed (early November recommended)
Participation Fee:
€90 per candidate
Eligibility
- The candidate must hold the position of Receptionist (not Assistant Supervisor, Supervisor, or higher level) at the time of the competition.
- The candidate must be available to participate for the full competition day (Sunday, November 16th) and, if selected as the national winner, be available to **represent Greece internationally the following year**, including during judging sessions.
Competition Format
The competition will consist of two main stages, designed to test both technical ability and emotional intelligence.
A. Back Office Tasks
Candidates will be examined in a 90-minute written session covering:
- Complaint handling
- Guest correspondence
- Business and operational calculations
- Problem-solving and prioritization scenarios
B. Role Play Simulation
The heart of the competition is the practical role-play, designed to reflect a realistic hotel reception scenario:
> “A typical day at the Front Desk – where anything can happen!”
Finalists will receive the briefing document in advance to familiarize themselves with the fictitious hotel and context.
After the role play, each candidate will be invited for a short **debrief session** with the judging panel to discuss and reflect on their performance.
Judging Panel
The competition will be evaluated by a minimum of five judges, including the previous year’s winner, under the guidance of a Jury President.
The judging process includes:
1. Introduction (max. 5 minutes)
* A brief personal presentation and introduction of their hotel.
* Objective: to relax the candidate and allow natural confidence to emerge.
2. Role Play (max. 15 minutes)
* The main evaluation based on professionalism, communication, service excellence, and problem-solving.
3. Post Role Play Discussion
* A short reflection session with the jury to explain decisions and thought processes.
General Information
Each candidate must:
* Report 10 minutes before their scheduled session.
* Be dressed in their official hotel uniform.
* Conduct the interview and role play in English (a strong command of English is essential).
The results will be announced the same evening, followed by a celebratory reception.
All participants may request individual feedback from the judges after the competition.
After the selection of the finalists, the detailed program and schedule of the day will be outlined and communicated to each participant.
For all applications and inquiries, please contact:
kanellopoulounagia@gmail.
We look forward to discovering the next Greece’s Best Receptionist 2025 an ambassador of Greek hospitality excellence on the international stage.
Message from the International President towards the Greek Hoteliers
Dear Esteemed Greek Hoteliers,
As the President of AICR International, it is both my honor and great pleasure to invite you to support and encourage your talented Receptionists to participate in the Greece’s Best Receptionist 2025 competition, organized by AICR Greece, which will take place on Sunday, November 16th, at the Four Seasons Astir Palace Athens.
This national event is much more than a competition — it is a celebration of front office excellence, professionalism, and the true spirit of Greek hospitality.
It offers a unique opportunity for your hotel to showcase the dedication, warmth, and service culture that define our country’s hospitality industry.
The winner of the Greece’s Best Receptionist 2025 competition will go on to represent AICR Greece on the international stage in Brussels, at the World’s Best Receptionist 2026 competition (David Campbell Trophy), hosted at The Hotel from January 14th to 18th, 2026.
This is a truly prestigious moment — a chance for one of your receptionists to stand among the best in the world, carrying the flag of Greek hospitality with pride and excellence.
By nominating your receptionist, you are giving them an exceptional professional opportunity — a chance to:
- Showcase their skills, empathy, and leadership in realistic hospitality scenarios
- Gain recognition among the country’s and world’s most respected hoteliers
- Strengthen their confidence, motivation, and passion for the profession
At AICR, we firmly believe that receptionists are the true ambassadors of hospitality — the face and the heart of every guest experience.
This competition honors their commitment, celebrates their talent, and inspires the next generation of hospitality leaders.
I warmly invite you to put forward your best receptionist and take part in this inspiring journey.
Let’s make Greece’s Best Receptionist 2025 a powerful celebration of excellence, leading one of your own to shine internationally in Brussels next January.
At the end of the day… who knows?
Maybe your receptionist will be the next World’s Best Receptionist!
With warm regards,
Dimitrios Trikaliotis
President, AICR International
