World's Best Receptionist 2021 - The David Campbell Trophy, Hosted by the AICR

DOHA - QATAR 2021 AICR CONGRESS DOHA - QATAR 2021 AICR CONGRESS DOHA - QATAR 2021 AICR CONGRESS DOHA - QATAR 2021 AICR CONGRESS

Max Vetter from the Baur Au Lac in Zurich (CH)
wins the 2021 AICR World’s Best Receptionist!

1st Runner-up becomes Vithya Subramaniam from Marina Bay Sands in Singapore;
2nd Runner-up is Lara Droege from Fairmont Hotel Vier Jahreszeiten in Hamburg (Germany).

Watch the 2021 Award Ceremony
AICR - The World's BEst Receptionist 2021 Geneva

With a 100% virtual competition over the past 8 months, and over 1000 hotels worldwide able to submit their representatives, the International Association of Front Office Managers and Hotel Managers (AICR) have crowned the World’s Best Receptionist.

The 12 national champions battled for the “David Campbell Trophy” in the international finals held in Geneva (CH).

“The AICR World’s Best Receptionist has become a global competition and receptionists from all around the World are able to show their service skills.”, explains Egidio Marcato, AICR Councillor and Chief Judge.

The competition format was created in 1995, and usually takes place face to face with a live role-play at the heart of the challenge. This year it has been redesigned to be 100% virtual. “Despite Covid-19, it’s fantastic that this competition has taken place”, says Max Vetter. “Times have changed drastically, but we were not willing to accept that this will cut the opportunity for young talents in our industry to show their skills and shine on this platform“, says Arian Roehrle, AICR International President.

The AICR World’s Best Receptionist competition aims to find service excellence – no matter what hotel category and location, regardless of hotel company or hotel school, everyone can become part of the AICR and compete.

2021 Programme

Day 1 / 22 Apr 2021
Digital Competition World’s Best Receptionist
View the candidates
Time: All day
Digital Presidium
Time: 09:00 - 12:00
Day 2 / 23 Apr 2021
World’s Best Receptionist – Jury Assessment (according to time zone and availability)
Time: All day
AICR Digital General Assembly
*For AICR members only*
Time: 09:00 - 10:30
Digital Conference, Key-note Speaker: Mike Horn
Mike Horn - 20 years of exploration
*For AICR members only*
Time: 11:00 - 12:30
Day 3 / 24 Apr 2021
Digital Awards Ceremony World’s Best Receptionist
Time: 10:30 - 12:30
Digital Closing Ceremony of the Congress
Time: 13:00 - 16:00
World's Best Receptionist - Baden Baden 2021

The organising teams are currently preparing for the next

international AICR experience in Baden-Baden in April 2022.

Details will be announced soon!

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Previous Winners Previous Winners

The competition was formed in 1995, with a Trophy designed and sponsored by the Paris AICR section, to be presented each year to the Worlds Best Receptionist.

View the past winners

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For over 50 years the AICR ( Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels ) has developed into a dynamic international organisation represented in 16 countries, 17 sections and continues to grow.

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